sr director of north america campus operations@ IntouchCX
Mesa, Arizona, United States
Francesca Bower
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Arizona State University
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FlashIntel GPTFrancesca Bower is a highly experienced professional with 17.6 years of work experience. She has a diverse skill set that includes management, customer service, risk management, and mortgage banking. Based in Mesa, Arizona, Francesca has held various leadership positions in reputable organizations such as 24-7 Intouch and Bank of America. She has also worked in customer escalation and service roles, demonstrating her expertise in operations, business support, and project management. With a strong background in customer satisfaction and customer satisfaction, Francesca is a valuable asset in any organization.
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About
10+ years of management experience 7+ years operational experience 2+ years consumer banking experience 2+ years as Business Support Manager 7+ years of training experience 11+ years call center experience 5+ years of project management experience 9+ years Home Loans Experience Proficient in Excel; Power Point; Microsoft Word; Outlook; Communicator 5+ years hiring management/interviewing experience 12+ years (internal and external) customer escalation/service experience Experience with merger transitions
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sr director of north america campus operations
Outsourcing and Offshoring Consulting
Francesca Bower's Professional Milestones
- Campus Director (2019-07-01~): Implementing strategic initiatives to enhance student learning experiences and foster a culture of inclusion and inclusiveness.
- VP, Market Sales Manager (2016-07-01~2017-12-01): Achieved record-breaking sales targets, driving revenue growth and enhancing client satisfaction.
Education
Business Administration,
Interdisciplinary Studies,
Management,
Management And Operations
2018Skill
Management
Customer Service
Customer Satisfaction
Risk Management
Mortgage Banking
Team Building
Operations Management
Training
Public Speaking
Mortgage Lending
Call Centers
Volunteer Training
Leadership
Team Management
Project Management
Microsoft Excel
Microsoft Office
Business Process Improvement
Call Center Development
Call Center Administration
Leadership Development
Process Improvement
Non Profit Volunteering
Flexible Schedule
Powerpoint
Escalation Resolution
Microsoft Word
Event Management
Strategic Hiring
Volunteer Management
Volunteering
Volunteer Recruiting
Time Management
Operational Excellence
Employee Engagement
Budgets
New Hire Orientations
Nice Call Recording
Fundraising
Human Resources
Networking
Outlook
Quality Control
Social Media
Event Planning
Certification
Colleagues
Matt Wheatley, P.Eng M.B.A.
Chief Revenue Officer
Brent Stevenson
Chief Experience Officer
Himesh Ghai LL.B. MBA MSc
chief legal officer at intouchcx
Jorge Orlando López Cabrera
Business owner l Workforce Management
Andres Monsalve Ruiz
Business Manager | Project Management | Product Owner | Business Analyst | Data Analyst | Marketing Manager
Other Named Francesca Bower
Frequently asked questions
We found 4 Francesca Bower's email addresses
We found 1 Francesca Bower's phone numbers
Francesca Bower's social media include: Linkedin,
Francesca Bower works for IntouchCX
Francesca Bower's role in IntouchCX is sr director of north america campus operations
Francesca Bower works in the industry of Outsourcing and Offshoring Consulting
Francesca Bower's colleagues are Matt Wheatley, P.Eng M.B.A.,Brent Stevenson,Himesh Ghai LL.B. MBA MSc
Francesca Bower's latest job experience is sr director of north america campus operations at IntouchCX
Francesca Bower's latest education in Arizona State University
