Francis Farrell

Operations Manager with two years of experience in strengthening compliance, improving processes, and elevating output, quality, and customer satisfaction. Leading a team of eight Coordinators and one Team Leader through business transitions. Other achievements: - Successfully delivered over nine to ten thousand events a year to successfully ensure delivery of the UK released of student grades. - Help achieve “Top of the class” awards for members of my team. - Developing on-demand content through Articulate to boost LMS delivery and on-demand training. - Building and maintaining relationships with key stakeholders throughout a business transition which saw a global program designed to transform the way Pearson operates and centralized operational systems. This created better visibility for reporting of costs across a broad range of criteria’s which allowed better control of excessive or erroneous costs against each cost centre (department). Skills include: - Employee engagement - Event coordination - Database management - Stakeholder management - Customer service - Office management - Project resourcing - Project risk and issue resolution