Francis Roy Neodama
Service Consultant@ ANZ
Philippines
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Francis Roy Neodama is a highly experienced professional with 16.3 years of work experience in customer service, customer experience, call centers, training, and team leadership. Based in the Philippines, Francis is known for his positive attitude and ability to provide excellent service. He is a motivated individual with a passion for customer engagement and experience. Francis is skilled in handling multiple tasks effectively and efficiently in fast-paced environments. He is also proficient in computer skills such as MS Office and internet research tools.
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Emails and Phone Numbers

@anz.com
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About

With an expertise on Training and retention, with great sense of urgency when it comes to providing service, having a positive attitude. A motivated individual with a passion for customer engagement & experience. Able to handle multiple tasks effectively & completely in a fast-paced environment by prioritizing assignments. Have good interpersonal skills as well as being a team player; has the ability to listen attentively, communicate persuasively and follow through diligently. Excellent computer abilities including MS Office (Word/Excel) and internet research tools such as LinkedIn

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Work Experience

833 Collins Street, Docklands, Melbourne, Victoria, 3008, AU

Banking

49150
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Francis Roy Neodama's Professional Milestones

  • Customer Experience Consultant (2012-01-01~2014-03-01): Driving customer satisfaction through data-driven strategies, optimizing processes, and implementing best practices for client satisfaction.
  • Customer Service Specialist (2008-03-01~2011-08-01): Enhanced customer satisfaction through proactive communication and tailored solutions.
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Education

La Consolacion College - Bacolod
La Consolacion College - Bacolod

Bachelors,

Hospitality Administration/management

2009-2011