Workforce Management@ Disney Streaming
San Antonio, Texas, United States
Francisco Arriaga
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Colegio Capouilliez
Real-Time AI Research
FlashIntel GPT
Tell me more about Francisco Arriaga?
FlashIntel GPTFrancisco Arriaga is a highly experienced professional with 14.3 years of work experience in workforce management, call centers, and data analysis. He has successfully managed accounts over 5000 FTEs and has a strong skill set in Microsoft Excel, CMS, and data analysis. Francisco has worked with various metrics such as average speed of Answer, Adherence, Service Level, Abandoned Rate, and more. He is also actively involved in an escalation team and has created profile skilling strategies to better distribute call volume. Francisco has also created training campaigns for urgent training needs during peak seasons.
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About
Successfully managed accounts over 5000 FTEs. Worked with different metrics, such as Average speed of Answer, Adherence, Service Level, Abandoned Rate, etc. Designed reports and dashboards for different levels of managements. Active role in an escalation team. Created Profile skilling strategies to better distribute call volume. Created training campaigns for urgent training needs during peak season.
Work Experience
Workforce Analyst Forecaster
Workforce Management
Entertainment Providers
Francisco Arriaga's Professional Milestones
- Real Time Analyst (2009-10-01~2014-01-01): Analyzing complex data to identify trends and providing valuable insights for informed decision-making.
- Dispatcher (2014-06-01~2015-06-01): Optimized inventory management processes, improving efficiency and accuracy in the inventory management.
Education
Skill
Workforce Management
Call Centers
Microsoft Excel
Data Analysis
Cms
Ewfm
Avaya
Incident Management
Spinning
Trx Suspension Training
Trx Certified
Body Weight Training
Kettlebells
Weightlifting
Personal Training
Vipr
Indoor Cycling
Genesys
Certification
Colleagues
Brian McConnell
Product Design
Alisara Tareekes
Product Designer and Font Product Owner at The Walt Disney Company | Former Imagineer
Ana Sarmiento Wandt
founder | ceo at cabana media | empowering & democratizing storytelling with generative ai
Alexandre Voyer
Team Lead
Yongzhi Huang
software engineer leader entrepreneur equity analyst founder of pentacode and tradeiv
Other Named Francisco Arriaga
Frequently asked questions
We found 3 Francisco Arriaga's email addresses
We found 1 Francisco Arriaga's phone numbers
Francisco Arriaga's social media include: Linkedin,
Francisco Arriaga works for Disney Streaming
Francisco Arriaga's role in Disney Streaming is Workforce Management
Francisco Arriaga works in the industry of Entertainment Providers
Francisco Arriaga's colleagues are Brian McConnell,Alisara Tareekes,Ana Sarmiento Wandt
Francisco Arriaga's latest job experience is Workforce Management at Disney Streaming
Francisco Arriaga's latest education in Colegio Capouilliez
