Maintenance Technician@ St. Patrick Catholic School
Fayetteville, North Carolina, United States
Frank Celentano
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De Anza College
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FlashIntel GPTFrank Celentano is a highly experienced professional with 31.8 years of work experience in technical support, troubleshooting, call centers, TCP/IP, and program management. He has a strong background in customer support center management operations, business analysis, and program management. Frank has successfully coordinated with sales and marketing to streamline employee benefit enrollment programs, reducing program costs by 15%. He is skilled in managing high priority customer inssues and developing training plans for new customer service reps. Frank is known for his excellent business, communication, and decision-making skills, and has a commitment to improving the customer experience.
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· Extensive background in Customer Support Center Management Operations, Business Analyst and Program Management · Colaborated with sales and marketing to streamline employee benefit enrollment programs which resulted in reducing program costs by 15% · Worked with account management teams and customer advocates to expedite customer issues and corrective actions · Sucessfully managed high priority customer inssues, reducing the time to fix by 22% · Sucessfully developed/implemented several training plans for new Customer Service Reps · Excellent business, communication, interpersonal and decision-making skills · Continued commitment to improving the customer experience while researching new ways to streamline support center processes and procedures Specialties: •MS Windows XP/2000, Office, Visio, Project •Mars and Coinco coin changers •WANS, LANS, WIFI, TCP/IP •CAT 5 installation •PCs and Disk Drives • 6110 Contact Center Manager •Lotus Notes •Mitel 3300 Switch Speed Queen Washer/Dryer maintenance/repair •Various Snack and Drink Machines;Lance, Dixie Narco AP and Crane
...See MoreWork Experience
Maintenance Technician
Education Administration Programs
Frank Celentano's Professional Milestones
- Customer Svc Technician Support (2008-09-01~2009-08-01): Provided efficient and reliable technical support to customers, ensuring their smooth operations and satisfaction.
- Maintenance Technician (2014-04-01~): Mastered comprehensive maintenance procedures, improving equipment reliability and preventing downtime.
Education
Business,
Associates,
Associate Of Arts
725846400-820454400Skill
Technical Support
Troubleshooting
Call Centers
Tcp/ip
Program Management
Management
Visio
Cloud Computing
Quality Assurance
Solaris
Wan
Switches
Disaster Recovery
Data Center
Integration
Vendor Management
Requirements Analysis
Storage Area Networks
Training
Itil
It Service Management
Customer Satisfaction
Hardware
Unix
Storage
San
It Management
Virtualization
Pre Sales
Lotus Notes
Customer Experience
Managed Services
Projects
Windows
Servers
Certification
Colleagues
Other Named Frank Celentano
Frequently asked questions
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We found 2 Frank Celentano's phone numbers
Frank Celentano's social media include: Linkedin,
Frank Celentano works for St. Patrick Catholic School
Frank Celentano's role in St. Patrick Catholic School is Maintenance Technician
Frank Celentano works in the industry of Education Administration Programs
Frank Celentano's colleagues are Frank Bogataj,Catherine Giangarra,Edwinnia Wasdin
Frank Celentano's latest job experience is Maintenance Technician at St. Patrick Catholic School
Frank Celentano's latest education in De Anza College
