Frank Horwood

A highly-driven & organised change individual with a very successful background in technical design and project delivery onto a business critical billing system. Business focused, with a broad range of change and release experience. Collaborative approach to problem solving, by engaging with key business stakeholders at up to senior levels, delivering system enhancements and solutions to billing issues. Strong experience with Waterfall, applying best practice frameworks to project delivery from business requirements, through design, test, deployment and support. Technically proficient, with a keen attention to detail and the ability to think logically and use root-cause analysis to solve operational problems. Key skills & business capabilities: Technical Review and Design Project Management Release Management Stakeholder Engagement & Relationships Incident, Problem & Change Management Root Cause Analysis Professional Qualifications: PRINCE2 practitioner