Frank T.

•Multi-certified technology professional demonstrates ability to successfully configure, troubleshoot, and debug enterprise systems and networks. •Recognized for top technical support performance in a variety of desktop operating systems, hardware components and IT network peripherals. Accomplished Desktop Support Technician with 98% customer satisfaction rating. •Innovative, resourceful IT Systems Engineer professional, recognized for top technical support performance in a variety of desktop operating systems, hardware components and IT network peripherals. •Significant engineering experience encompassing collaboration, systems management, directory services and identity management, gained in global multiple site environments. •Significant experience of infrastructure and application architectures, particularly with respect to cloud services, automation techniques and managing ‘infrastructure as code’ leading to consistent delivery and to high levels of quality. •In alignment with business development strategy, contributed to a transformation project adapting our service into a cloud based, real-time, analytics based, license subscription, hosted, SaaS-like model CURRENT PROJECTS: I am currently am working on multiple projects to include roll out of Windows 10, migration to cloud infrastructure, and migration to ServiceNow. I am proficient with Active Directory, working on complete automation of the user life cycle. Using Active Directory, Exchange, and RemedyForce, I have automated approximately 30% of manual tasks of the IT Service Desk at TWE. SKILLSET: Active Directory (AD), Identity Management, Cloud, End User, Windows 7/10, Windows Server 2012, Enterprise Systems, VPN, LANDesk, Citrix, VMware, ServiceNow, SCCM Management, Agile, DHCP, DNS, Network Administration, PowerShell, Mac OS