Frankie Tan
RMIT University
Tell me more about Frankie Tan?
Frankie Tan is an accomplished Manager for Customer Success/Service Delivery Management with 30 years of experience in Service Delivery, Project Management, and IT Management in IT Managed Services and Infrastructure. She holds a Master's degree in Business Information Technology and is certified in ITIL, PMP, Agile Project Management, Scrum, and Global Team Management. Frankie has a strong track record in managing high-valued global accounts and has a Master's level in Global Project Management. She has worked at companies like HP and De Dian (Zhong Guo) T-Systems China in various roles, including Customer Success Manager and Service Delivery Manager.
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EXECUTIVE SUMMARY • A certified accomplished Manager for Customer Success/Service Delivery Management with Master in Business Information Technology, 30+ years of experiences in Service Delivery, Project Management & IT Management in IT Managed Services and Infrastructure. CORE COMPETENCIES • ITIL, PMP certified • Agile Project Management • Scrum • Global Team Management • Management High Valued Global Accounts • Master Level in Global Project Management • Leadership Management • Customer Success Management • Profit & Loss Management
...See MoreWork Experience
Customer Success Manager
Manager | SaaS Delivery Management
IT Services and IT Consulting
Frankie Tan's Professional Milestones
- Manager | SaaS Delivery Management (2020-11-01~2022-06-01): Coordinated seamless SAP delivery operations, optimizing efficiency and enabling seamless data management.
- Service Delivery Manager (2011-07-01~2017-05-01): Streamlined service delivery processes, optimizing efficiency and meeting project deadlines.
Education
Business It
2002-2005Certification
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Frankie Tan works for HP
Frankie Tan's role in HP is Customer Success Manager
Frankie Tan works in the industry of IT Services and IT Consulting
Frankie Tan's colleagues are Richard Gines,Andria Hanna,Akash Kumar
Frankie Tan's latest job experience is Customer Success Manager at HP
Frankie Tan's latest education in RMIT University