Frankie Tan
Customer Success Manager@ HP
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Frankie Tan is an accomplished Manager for Customer Success/Service Delivery Management with 30 years of experience in Service Delivery, Project Management, and IT Management in IT Managed Services and Infrastructure. She holds a Master's degree in Business Information Technology and is certified in ITIL, PMP, Agile Project Management, Scrum, and Global Team Management. Frankie has a strong track record in managing high-valued global accounts and has a Master's level in Global Project Management. She has worked at companies like HP and De Dian (Zhong Guo) T-Systems China in various roles, including Customer Success Manager and Service Delivery Manager.
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Emails and Phone Numbers

@hpe.com
+1 650857****
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About

EXECUTIVE SUMMARY • A certified accomplished Manager for Customer Success/Service Delivery Management with Master in Business Information Technology, 30+ years of experiences in Service Delivery, Project Management & IT Management in IT Managed Services and Infrastructure. CORE COMPETENCIES • ITIL, PMP certified • Agile Project Management • Scrum • Global Team Management • Management High Valued Global Accounts • Master Level in Global Project Management • Leadership Management • Customer Success Management • Profit & Loss Management

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Work Experience

1501 Page Mill Road, Palo Alto, CA, 94304, US

IT Services and IT Consulting

192059
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Frankie Tan's Professional Milestones

  • Manager | SaaS Delivery Management (2020-11-01~2022-06-01): Coordinated seamless SAP delivery operations, optimizing efficiency and enabling seamless data management.
  • Service Delivery Manager (2011-07-01~2017-05-01): Streamlined service delivery processes, optimizing efficiency and meeting project deadlines.
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Education

RMIT University
RMIT University

Business It

2002-2005
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