IT Service Desk Team Leader@ WSP in Australia
Brisbane, Queensland, Australia
Fraser Macpherson
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Southern Cross University
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Tell me more about Fraser Macpherson?
FlashIntel GPTFraser Macpherson is an experienced IT Support Analyst with over 21 years of work experience. He has a strong background in IT Operations Management and Networking, with a focus on communication and client satisfaction. Fraser has worked at WSP in Australia as an IT Service Desk Team Leader and IT Business Service Analyst. He also has experience as an IT Client Service Advisor at WSP | Parsons Brinckerhoff and as a Network Administrator at NSW Department of Education. Fraser is based in Brisbane, Queensland, Australia.
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About
Experienced IT Support Analyst with a demonstrated history of working in the education and engineering industry. Skilled in IT Operations Management, and Networking. Strong focus on communication and client satisfaction.
Work Experience
IT Service Desk Team Leader
Civil Engineering
Fraser Macpherson's Professional Milestones
- It Business Service Analyst (2013-01-01~2016-05-01): Streamlined IT processes, improved efficiency, and improved efficiency in business service operations.
- Network Administrator (2002-01-01~2006-12-01): Streamlined network infrastructure, enhancing efficiency and reducing downtime for seamless operations.
Education
Bachelors
2003-2006Skill
It Service Management
Technical Support
Customer Service
Itil
Management
Leadership
Networking
Service Delivery
Information Technology
System Administration
It Operations Management
Network Administration
Governance
Project Management
It Strategy
Business Analysis
Certification
Colleagues
Greg Kane
chief operating officer at wsp in australia
Anthony Korbel
General Manager Program And Project Management
Mike Jenkins
gm at parsons brinckerhoff
Elisha Warren AFIML GIAP2
experienced business manager and generalist in capability building project and strategic management and stakeholder relations mba current graddipmgmt dipbus accred end-to-end change manager
Michael Jenkins MBE
General Manager - Rail
Other Named Fraser Macpherson
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Fraser Macpherson works for WSP in Australia
Fraser Macpherson's role in WSP in Australia is IT Service Desk Team Leader
Fraser Macpherson works in the industry of Civil Engineering
Fraser Macpherson's colleagues are Greg Kane,Anthony Korbel,Mike Jenkins
Fraser Macpherson's latest job experience is IT Service Desk Team Leader at WSP in Australia
Fraser Macpherson's latest education in Southern Cross University
