Fred Gerard Mercado
Administration Clerk@ Te Whatu Ora Waitematā
Auckland, Auckland, New Zealand
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Fred Mercado is a highly experienced professional with 17 years of work experience. He possesses a wide range of skills including claims assessment, administration and systems management, stakeholder management, customer service, injury prevention, and emergency management. Based in Auckland, New Zealand, Fred is passionate about finding customer solutions and delivering service excellence. His expertise lies in administration and claims assessment, customer service, health and safety, stakeholder management process, systems and operations, and injury prevention. Fred has worked in various roles at ACC New Zealand, including as an Administration Clerk and Claims Officer, showcasing his versatility and dedication to his work.
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Emails and Phone Numbers

@acc.co.nz
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About

Strongly passionate about finding customer solutions through assessing client needs and delivering service excellence. My areas of expertise includes; Administration & Claims Assessment | Customer Service & Delivery | Health & Safety Knowledge | Stakeholder Management | Process, Systems & Operations | Injury Prevention

Work Experience

Shakespeare Road, Auckland, North Island, 0620, NZ

Hospitals and Health Care

2587
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Fred Gerard Mercado's Professional Milestones

  • claims officer treatments (2006-11-01~2014-07-01): Implementing efficient claims processing processes to minimize turnaround time and ensure accuracy.
  • entitlement payments officer: weekly compensation team - secondment (2011-05-01~2011-08-01): Streamlined monthly payments for new clients, improving efficiency and accuracy in selecting and maintaining qualified individuals.
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