Gregorio Castillo

My experience includes 3+ years of medical assisting in a military medical clinical facility. I am presently an Lead Medical Assistant at an outpatient medical facility. This entails front and back office knowledge. In addition I have 9 years of Customer Service and Management Experience.Examples of my experience include triaging, obtaining medical records, setting appointments and documentation in the electronic health record. As a Customer Service Representative for my department I have ensure patient satisfaction at a rate of 96% addressing all patient concerns. I have also served as an Safety Representative for my department ensuring patient and staff safety as well as ensuring staff are educated in policy and procedures.I am highly motivated, work well under pressure, and am able to multi task. I possess superior communication skills and am able to maintain professional working relationships with coworkers, physicians, and patients