Gabriela Castro

Career developed in the area of projects, services, IT processes and people management. Professional with more than 19 years of experience in implementation of services, solutions, projects, acting in the service and relationship with the customer, both in the pre-sales and delivery. Knowledge and skills with tools, project methodologies, strategic planning, alignment, high performance team management and continuous improvement. • Manager with 15 years of experience in a large multinational company in the IT and Telecommunications segment, occupying several management positions, being responsible for managing and negotiating products / services for global clients and managing their contracts throughout Latin America & the Caribbean, planning and sales strategies. • Experience in elaborating new processes and procedures that aim at performance gains of the operation and that result in increased profitability for the company, with analyzes of the technical feasibility of scenarios and actions. • Responsible for the preparation of schedules, timelines, presentations and documents for the entire project. Monitoring budgets, forecast and provisioned budgets. Project risk management, promoting short-, medium- and long-term mitigation plans. • Responsible for ensuring strategic implementations through programs, projects and operations, in addition to ensuring the due changes and strategic improvements through monitoring and portfolio control. • Realization of the initial exploration activities (Pre-Sales), such as: visiting the customer, raising the customer's needs/problems, designing a solution based on the needs raised and products of the portfolio, presenting the solution to the customer. • Experience in defining sales strategies, seeking to provide a comprehensive approach to boost sales, identifying niche opportunities for growth, and prioritizing the processes, technology, and human resources needed to achieve business objectives.