Gail Nelson

A highly experienced Service Delivery Manager with a proven track record in key delivery positions managing service performance across large global accounts at EMEA level and smaller UK based accounts. Offering many years of experience within demanding client facing environments, accountable for delivering contracted KPI’s to target, single point of contact to manage out of line escalations and ultimately to deliver service excellence to meet Client expectations Strong organisation and communication skills with the ability to manage, prioritise and work under pressure, holding a strong work ethic and 'can-do' attitude SKILLS • Proven track record in service management – with focus on Client based environments • Strong in organisation and communication • Understands Client needs • Excellent customer service skills • Ability to manage, prioritise and work under pressure • Motivated, decisive and flexible • Strong work ethic and ‘can-do’ attitude • Relationship Building – strong team player • Ability to interact with all organisational levels and stakeholders