Gary Elcock

★ Technical Support Engineer ★ IT Manager ★ ICT Development in Education I am a determined and solutions-focused information technology professional with a career progression that spans 18+ years and includes 10 years of experience within the education sector, managing configuration, installation, upgrade, security, maintenance, integration and support. Leading and managing teams whilst monitoring business-critical applications, systems, and networks in private and public sector organisations. Robust consultancy skills, adept in managing customer expectations and explaining technical concepts clearly to a non-technical audience. Proven abilities in producing process and proposal documentation and delivering insightful presentations to key stakeholders. Exceptional leaderships skills, able to develop and mentor staff to achieve business objectives and delivery exceptional customer service. My skills include: - Practical and hands-on experience in the analysis of customer and business needs and in the development, installation, and troubleshooting of network systems and related hardware, workstations, and support systems. - Support and maintenance of SIMS, Sims Discover and creation of software packages using Win install, Ghost AI and CC4 for remote installations - Experienced in the areas of desktop, hardware, and software deployment and support, user account management, and network configuration, administration, and support. - Served as primary point of contact for knowledge, and expertise related to network infrastructure and application performance, maintenance, integration, support, and enhancements. - Proven problem solver and strategist recognized for technical acumen, troubleshooting skills, and a talent for grasping new technologies and adapting to high-pressure and mission critical situations. - Developing, delivering and implementing training in Microsoft Office including Visio - Strong business acumen with exceptional project management capabilities, experienced in managing contractors and building and leading cohesive teams I am now looking to use my skills and experience to progress my career with a forward-thinking and innovative company, please connect with me to discuss our industry and career opportunities.