it service desk manager at city of new orleans@ City of New Orleans
New Orleans, Louisiana, United States
Gary Jones
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Lake Forest College
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FlashIntel GPTGary Jones is a highly experienced Service Desk Manager with 25.9 years of work experience. He specializes in IT Help Desk Management and has a strong skill set in disaster recovery, active directory, networking, technical support, and help desk support. Based in New Orleans, Louisiana, Gary has worked in various roles, including Chief Executive Officer and Site Information Technology Administrator. He has a proven track record of providing management of information technology support and managing 3 Tier support staff. Gary's expertise lies in coordinating daily activities, managing ticketing systems, and coordinating service desk operations.
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About
Service Desk Manager - Provide management of information technology support for 5000+ staff. - Coordinating daily activity of 3 Tier support staff. - Support ticketing system Queue Manager. - Directly manage 7 person Tier 1 and Tier 2 Service Desk staff. - Mediate customer support and service issues. - Coordinate technology equipment setup, repair, move, add and change. - Supervise, train and coordinate activity of Service Desk staff. - Support goal of Information Technology and Innovation department. - Conduct, analyze and remediate customer service surveys. Specialties: IT Help Desk Management
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IT Service Desk Manager
it service desk manager at city of new orleans
Government Administration
Gary Jones's Professional Milestones
- Software Configuration Consultant (2008-10-01~2009-02-01): Delivered successful software implementation initiatives to enhance customer satisfaction and increase overall productivity.
- Helpdesk Manager (2010-12-01~2011-08-01): Implement and optimize user experience through effective technical support and customized support lines.
Education
Skill
Disaster Recovery
Active Directory
Networking
Technical Support
Help Desk Support
Information Technology
Software Installation
Network Administration
Windows Xp
Sharepoint
System Deployment
Cisco Technologies
Databases
Windows
Wireless Networking
Windows Server
Enterprise Software
Laptops
Windows 7
Printers
Microsoft Exchange
Servers
Antivirus
Cisco Systems Products
Printer Support
Windows 10
Manageengine Service Desk Plus
Certification
Colleagues
Ernest Collins
President | Chief Executive Officer
SHAWN A. BROWN SR.
business owner at brown coat international security services llc
Julien Meyer
Chief Procurement Officer
Greg Nichols
Deputy Chief Resilience Officer
joe jeauxx
owner of this
Other Named Gary Jones
Frequently asked questions
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Gary Jones's social media include: Linkedin,
Gary Jones works for City of New Orleans
Gary Jones's role in City of New Orleans is it service desk manager at city of new orleans
Gary Jones works in the industry of Government Administration
Gary Jones's colleagues are Ernest Collins,SHAWN A. BROWN SR.,Julien Meyer
Gary Jones's latest job experience is it service desk manager at city of new orleans at City of New Orleans
Gary Jones's latest education in Lake Forest College
