Business Leader | Site Head@ Startek
Johor Bahru, Johore, Malaysia
Gaurav Aggarwal
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Delhi University
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FlashIntel GPTGaurav Aggarwal is an experienced CX professional with 19.4 years of work experience in the outsourcing/offshoring industry. He has a strong background in leading service delivery for clients across various geographies. Gaurav has held positions such as Site Head and Business Leader, demonstrating his expertise in managing top-notch operations. He has worked for companies like Startek, ccc by stc, and Aegis Global, where he has demonstrated his leadership skills and ability to drive operational excellence. Gaurav is currently based in Johor Bahru, Malaysia.
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About
Experienced CX professional with a demonstrated history of working in the outsourcing/offshoring industry in multi lingual , multi racial and multi regional set up. Leading service delivery for multiple clients across various geographies (Malaysia, Singapore, japan , Korea, India and Sri Lanka). Site head and business leader with 19 years of experience in running top notch operations.
Work Experience
Business Leader | Site Head
Vice President
Outsourcing and Offshoring Consulting
Gaurav Aggarwal's Professional Milestones
- Team Leader (2004-06-01~2007-11-01): Motivated and motivated team members to achieve project objectives and meet organizational goals.
- Vice President: Guided company operations to achieve record-breaking profitability and establish a strong market presence.
Education
Bachelors,
Bachelor Of Arts
978307200-1104537600Skill
Bpo
Vendor Management
Mis
Sla
Workforce Management
Process Management
Crm
Employee Engagement
Resource Management
Business Process Re Engineering
Operational Excellence
Customer Experience
Process Improvement
Business Process
Process Excellence
Call Centers
Operations Management
Training
Offshoring
Telecommunications
Transition Management
Outsourcing
Service Delivery
Team Management
Management
Team Leadership
Leadership
Talent Management
Performance Management
Performance Appraisal
Customer Relationship Management
Business Process Outsourcing
Financial Planning
Certification
Colleagues
Other Named Gaurav Aggarwal
Frequently asked questions
We found 3 Gaurav Aggarwal's email addresses
Gaurav Aggarwal's social media include: Linkedin,
Gaurav Aggarwal works for Startek
Gaurav Aggarwal's role in Startek is Business Leader | Site Head
Gaurav Aggarwal works in the industry of Outsourcing and Offshoring Consulting
Gaurav Aggarwal's colleagues are Michael Vance,Lynne Zucker,Rajat Narula
Gaurav Aggarwal's latest job experience is Business Leader | Site Head at Startek
Gaurav Aggarwal's latest education in Delhi University
