Gazal Chhabra PMP® ITIL®
software development supervisor at ntt data information processing services private limited@ NTT DATA
South Delhi, Delhi, India
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Gazal Chhabra PMP(r) ITIL(r) is an experienced professional with 16.4 years of work experience in various roles. He has expertise in ITIL, team management, pre-sales, IT service management, and management. Based in Delhi, India, he has implemented and deployed end-to-end contingent labor platforms using SAP Field Glass. He has also managed and set up lab infrastructure and managed ITIL V3 trainings. With a strong background in ITIL, Gazal has worked for companies like NTT DATA, Dell Technologies, and GE.
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• Implementing and deploying end to end contingent labor platform for the enterprise using SAP Field Glass Managing, tracking and releasing OCM communications and training activities related to SAP Field Glass Designing process documentation and SOPs for Workforce Infrastructure tools (iCIMS, SAP Field Glass) Understanding OEM products of the various companies and mapping the project requirements for conducting trainings (Onsite /Offshore) Manage and setup the Lab infrastructure before and during the planned technical training. Handling SAP module for financial transactions involved for all external trainings to create purchase orders from HCL To prepare Training Needs and Identification charter on the monthly basis for 144 offshore management centers in HCL Understanding and identifying technical trainings considering the Business operations. Prepare Monthly analysis, Internal trainer Incentive report, Training evaluations and feedback analysis reports for senior management Imparted ITIL V3 trainings and trained 79 employees Releasing internal trainer’s incentives as per the company policies

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Work Experience

Toyosu Center Building,, Tokyo, 135-6033, JP

IT Services and IT Consulting

95883
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Gazal Chhabra PMP® ITIL®'s Professional Milestones

  • Analyst (2007-05-01~2008-01-01): Developed data-driven recommendations for successful business transformation by leveraging data analysis and analytical capabilities.
  • Project Program Management Senior Analyst (2019-09-01~2022-07-01): Successfully completed multiple projects within budget and timeline, exceeding client expectations and enhancing organizational efficiency.
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