Geetika Malik

And learning. Perseverance is key and I am committed to succeed and obtain great results With more than 14 years of solid experience, I have served various roles in Travel and Hospitality Services industry at every level. My expertise resides in both Customer services and leading, mentoring & managing staff. I have a solid aptitude to develop and maintain strong working relationships with both internal and external stakeholders even while dealing with different captains, crew and passengers each day. I am result oriented & a passionate manager who is interested in using her business acumen, expertise and skills to drive exceptional short and long term business goals. I am passionate about Travel & Customer Service Industry. This passion is balanced with strong persuasive communication skills, ability to manage multiple situations simultaneously, empathy and patience. Customer expectations are ever evolving and my interest and capacity to quickly learn and implement has been a strong asset. I have a solid positive mental attitude and continue to upgrade my knowledge with a deep understanding of the latest industry trends and services. I have been fortunate to have worked with renowned brands like Taj Hotels and ITC Maurya in the Hospitality industry. I also feel proud to have worked and excelled successfully with the World’s Best Airline “Emirates” in the Aviation Industry for more than 10 years. While working with Emirates I was promoted 3 times and was also one of the youngest employee to become a Purser. I am an optimistic person with a flair for logic. While keeping the available support, facilities and limitations in mind, I continue to strive for the highest goals. My strength is my positive mental attitude, attention to detail, team spirit and the will to excel. Accepting and learning from new challenges in life is what I enjoy the most. And, I do believe that laughter is the best medicine.