Customer Solutions Manager@ Wix
San Francisco Bay Area
Gelvin Flores
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Universidad Galileo
Real-Time AI Research
FlashIntel GPT
Tell me more about Gelvin Flores?
FlashIntel GPTGelvin Flores is an experienced professional with 19.1 years of work experience. He has a strong skill set in leadership, customer service, and process improvement. Gelvin has worked in various industries such as technology and fin-tech, as well as business process improvement and development. He has held positions such as Customer Solutions Manager at Wix, Customer Support Manager at Insikt, and Tier 3 Technical Support and Escalations Specialist at Fitbit. Gelvin is passionate about developing people and improving customer experience. He is currently based in the United States.
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About
Extremely passionate about developing people and improving customer experience. Skilled in Contact Centers (BPO), Customer Service/Support, Customer Satisfaction, Customer Experience, Quality Assurance, Technology and Fin-tech industries, Business Process Improvement/development, CRM tools and Project Management.
Work Experience
Customer Solutions Manager
Software Development
Gelvin Flores's Professional Milestones
- Customer Support Supervisor (2011-05-01~2015-02-01): Implementing effective strategies to improve service efficiency and enhance customer satisfaction.
- Tier 3 Technical Support And Escalations Specialist (2015-04-01~2017-09-01): Delivered exceptional technical support and resolved complex issues efficiently, resulting in improved customer satisfaction and repeat business.
Education
Business Administration,
Management,
Business Administration And Management,
Bachelors,
Bachelor Of Business Administration
2011-2013Skill
Leadership
Customer Service
Customer Satisfaction
Call Centers
Team Leadership
Customer Experience
Process Improvement
Microsoft Excel
Team Building
Team Management
Management
Customer Support
Technical Support
Business Process Outsourcing
Microsoft Office
Quality Assurance
Training
Customer Relationship Management
Salesforce.com
Certification
Colleagues
Greg Damsky
QA Team Lead | Senior Software Test Engineer | Scrum Master | Product Owner
Rubens Luna
customer care expert - business owner @glamandprett
Shaughn Tillman
owner director of photography editor filmmaker
Mike Cuci
owner and craftsman at cuci custom millwork
Minkie Basson
Ecommerce Business Owner
Other Named Gelvin Flores
Frequently asked questions
We found 2 Gelvin Flores's email addresses
We found 1 Gelvin Flores's phone numbers
Gelvin Flores works for Wix
Gelvin Flores's role in Wix is Customer Solutions Manager
Gelvin Flores works in the industry of Software Development
Gelvin Flores's colleagues are Greg Damsky,Rubens Luna,Shaughn Tillman
Gelvin Flores's latest job experience is Customer Solutions Manager at Wix
Gelvin Flores's latest education in Universidad Galileo
