Genevieve Stemberg

Offer 10 + years of application support experience, including release and incident management, knowledge management, and help desk operations and escalated support, with expertise in custom mortgage software systems and industry standard applications Provided technical and application assistance to a customer base of 50,000 personnel Effectively anticipate and respond to changing business needs; facilitate a client-focused, service-oriented environment vital to maximizing customer satisfaction and achieved a rating of 4.2 out of 5 Achieved Customer Satisfaction Quality Score of greater than 90% Specialties: acd, administration, adobe, adobe photoshop, application development, avaya, call center, css, help desk support, html, instruction, meeting facilitation, Microsoft office, Microsoft windows, networking, operating systems, personnel, phone systems, retail, sla, systems integration, teaching, technical training, telephone skills, training programs, troubleshooting, upgrades, writing, xhtml