Technical Services Technician II@ Attendance on Demand
Detroit, Michigan, United States
Gerald Willis
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Walsh College
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FlashIntel GPT
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FlashIntel GPTGerald Willis is a dedicated and skilled Information Technical Management Professional with 24.1 years of experience. He has expertise in technical support, testing, automotive, active directory, and continuous improvement. Based in Detroit, Michigan, Gerald is known for his ability to deliver comprehensive technical support in large environments. He excels in project support, customer service, server/network administration, hardware and software troubleshooting, remote and desktop user assis-tance, system and software configuration to client specifications. Gerald is a technical leader representative of the industry's best practices and excels at aligning business and technical vision to improve innovative business technology solutions.
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About
Dedicated, skilled Information Technical Management Professional with extensive experience in deliver-ing comprehensive technical support of large environments. Adept in project support, customer service, server/network administration, hardware and software troubleshooting, remote and desktop user assis-tance, system and software configuration to client specifications. Excels at effectively providing support and serving as a technical leader representative of the industry’s best practices. Optimistic problem-solver with success in aligning business and technical vision in order to initiate, implement, and improve innovative business technology solutions.
...See MoreWork Experience
Technical Services Technician II
Software Development
Gerald Willis's Professional Milestones
- Computer Technician (2008-12-01~2012-07-01): Streamlined computer repair processes, the team's expertise in high-speed digital communication and security.
- E-discovery Analyst (2012-07-01~2012-09-01): Assisted clients in identifying and resolving complex digital issues, achieving increased efficiency and customer satisfaction.
Education
Forensics,
Master Of Science,
Masters
2008-2011Skill
Technical Support
Testing
Automotive
Active Directory
Continuous Improvement
Engineering
Windows Xp
Windows 7
Process Improvement
Microsoft Office
Hardware
Security
Lotus Notes
Product Development
Training
Network Security
Lan Wan
Sametime
Computer Hardware
Ms Windows Xp
Business Process Improvement
Certification
Colleagues
Dean Giachino
Director | Account Management | Service Operation Groups
Beth Baerman
director of communications workforce management expert compliance enthusiast employer advocate
Jackie Laviolette
Implementation Manager
Chris Ciapala
Chief Executive Officer
Pete Anderson
Manager Sales And Services
Other Named Gerald Willis
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Gerald Willis works for Attendance on Demand
Gerald Willis's role in Attendance on Demand is Technical Services Technician II
Gerald Willis works in the industry of Software Development
Gerald Willis's colleagues are Dean Giachino,Beth Baerman,Jackie Laviolette
Gerald Willis's latest job experience is Technical Services Technician II at Attendance on Demand
Gerald Willis's latest education in Walsh College
