Gerardo Jr. Abriam

Summary of my Professional Skills/Knowledge: Midrange platforms (UNIX-Sun Solaris/HP/AIX, Linux and Wintel) business application file deployment, building executable files and compilation of SQL files in UAT/Production environments, BMC Control-D PC Decollation/Communication/Recovery, Dialogic dialing system protocols, Brightstor Arcserve Backup / Veritas NetBackup, TMIS, Oracle 9i operations, RedHat Linux operations, Windows 7/NT/XP/Vista/2000, MS Office Applications, MS Visio, CICS/VSAM mainframe operations, Internet (email, configuration), basic hardware network concepts, remote PC connections(remote desktop, NetMeeting, VNCViewer, Putty), project management, business project coordination, business system implementation, problem management (ticket handling and resolution), staff management (goal setting, individual coaching, performance monitoring, evaluation and appraisal), accounting financial modules /manufacturing applications (ERP), data center business process compliance and security audit, client billing and data analysis, customer/business user support and helpdesk functions, supplies procurement, call quality assurance, customer data entry and validation via SAP, Oracle and SharePoint, business and technical writing (creating and editing business service agreements, user manuals, job procedures).