Senior Sales Operations Analyst | Premier Account Management Team@ EGS
Panama
German Miranda
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Colegio San Antonio
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FlashIntel GPTGerman Miranda is a highly experienced professional with 12 years of work experience. He specializes in process improvement, training, coaching, and call center operations. Based in Panama, he has worked for reputable companies such as Sitel, Sears, and Ocarina Networks. His skills include providing active and proactive service to customers, generating invoices, and providing technical support to customers. He is also skilled in analyzing sales data, analyzing customer ratings, and ensuring customer satisfaction. German Miranda has a strong track record in delivering exceptional results and has worked with clients ranging from large enterprises to government agencies.
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-7 meses de servicios para vodafone (Sitel) 2011 como agente de servicio al cliente: *verificando cuentas activas y desactivas. *verificando facturas * brindando soporte tecnico de computadoras, telefono movil, internet en casa. -2 años en Sears (NCO Group) 2011 *agente de ventas sobre garatias extendidas *programando citas con tecnicos de reparacion *ofrecer y vender garantias para el hogar a los clientes Analista de Datos ( EGS ) 2012 *monitoreo de los estados de agentes *Verificacion de asistencia durante el dia *completar y enviar informacion de entrada y salidas de los agentes en excel a operaciones *reportar cualquier anomalia a Operaciones Workforce Scheduler( EGS) 2014 al presente * Correr IDP's para el clientes dependiendo del volumen y AHT programado por el clientes *Verificacion de horarios y enviar un headcount al cliente y operaciones para hacer los planiamientos del mes. *pre-programar los coachings, meetings semanalmente para la cuenta * programar vacaciones y compensatorios dependiendo el porcetage de la misma para el mes * verificar cambios de turnos dependiendo de la disponibilidad
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Senior Sales Operations Analyst | Premier Account Management Team
Analista De Datos
German Miranda's Professional Milestones
- Scheduler (2014-10-01~): Optimized scheduling processes resulting in efficient workflows and consistent client satisfaction.
- Customer Care (2017-02-01~): Improved customer satisfaction by implementing strategies and building strong client relationships.
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German Miranda works for EGS
German Miranda's role in EGS is Senior Sales Operations Analyst | Premier Account Management Team
German Miranda's colleagues are Panos Balian,Joe Chuang,Chaudhry Kamran Walayat
German Miranda's latest job experience is Senior Sales Operations Analyst | Premier Account Management Team at EGS
German Miranda's latest education in Colegio San Antonio
