Ghia Joy Constantino

As a Global Supervisor for Quality Business Analytics at Ubiquity, I oversee the daily operations and future growth of the process that provides data-driven insights and solutions to our clients and stakeholders. With 11 years of experience in the Business Process Outsourcing industry, I have developed analytical, critical, and organizational skills that are essential for delivering high-quality business analysis outcomes. I am passionate about leveraging data and technology to enhance customer experience and satisfaction and to identify and pursue business opportunities. I have successfully implemented innovative and forward-thinking analysis projects using AI and speech analytics, which earned me a promotion to supervisor in just three months. I also provide leadership, training, coaching, and guidance to my team, and collaborate with other teams and departments to ensure alignment and support for our business goals.