services & solutions director @ npo sistemi a ricoh company helping customers simplify their work processes through the best technologies services and solutions available in the market @ Npo Sistemi
Varese, Lombardy, Italy
Gianluca Villa
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FlashIntel GPTGianluca Villa is a highly experienced professional with 18.8 years of work experience in various fields such as process optimization, fixed mobile convergence, network communications, and business case. Based in Italy-Lombardy-Varese, he is responsible for the delivery and operations of Enterprise Managed Services and Digital Solutions. With a strong background in IT Service Management and new domains, Gianluca has worked in industries like Marketing, Sales & Delivery, and Customer Operations. He is skilled in operating models transformation, outsourcing, and post M&A integration, with a focus on Communications Service Providers.
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Responsible for the delivery and the operations of Enterprise Managed Services and Digital Solutions, spanning from core IT Service Management to new domains including Hybrid Cloud & Infrastructures, Advanced Business Applications, Cyber Security, Blockchain, Data Analytics and Automation.Previously Senior Manager within Accenture Strategy & Consulting, leading complex digital & business transformation programs in Marketing, Sales & Delivery and Customer Operations domains for Communications, Media & Technology industry. Expert in Operating Models transformation, Outsourcing and post M&A integration, with specific focus on Communications Service Providers.MAIN SKILLS: Business Transformation shaping & realization, B2B Telco Services, Digital Customer Operations, Artificial Intelligence, Robotics Process Automation, Customer Journey & Customer Experience Redesign, Advanced Analytics, Corporate Strategy & Growth, Cost Transformation, Outsourcing & Managed Services, Operating Models Transformation, post M&A Integration, Process Optimization, e-commerce, Agile Methodology, Network Operations, Third Parties Management, Project Management.
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services & solutions director @ npo sistemi a ricoh company helping customers simplify their work processes through the best technologies services and solutions available in the market
Services And Solutions Director
IT Services and IT Consulting
Gianluca Villa's Professional Milestones
- Senior Manager (2005-02-01~): Implemented strategic initiatives to drive operational efficiency and maximize profitability.
- Services And Solutions Director (2020-03-01~): Implemented strategic initiatives to drive operational efficiency and optimize customer experience.
Skill
Process Optimization
Fixed Mobile Convergence
Network Communications
Business Case
Outsourcing
Managed Services
Telecommunications
Service Delivery
Management Consulting
Wireless
Certification
Colleagues
Federico Messa
Senior Account Manager
Francesco Mariotti
artificial intelligence & automation manager @ npo sistemi a ricoh company
Dorota Magdalena Kotlarz
project manager officer in transformation office
Romualdo Delmirani
IT Director
Giorgia Parenti
Project Manager Digital Solution - Npo Sistemi Graduated in Economics - Management at UCSC
Other Named Gianluca Villa
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Gianluca Villa works for Npo Sistemi
Gianluca Villa's role in Npo Sistemi is services & solutions director @ npo sistemi a ricoh company helping customers simplify their work processes through the best technologies services and solutions available in the market
Gianluca Villa works in the industry of IT Services and IT Consulting
Gianluca Villa's colleagues are Federico Messa,Francesco Mariotti,Dorota Magdalena Kotlarz
Gianluca Villa's latest job experience is services & solutions director @ npo sistemi a ricoh company helping customers simplify their work processes through the best technologies services and solutions available in the market at Npo Sistemi
