Gihan Wickremasuriya

A Senior Analyst specializing in process improvement and project coordination; possessing a passion for intuitive KPI analytics. I am adept at change management across multiple business segments and product lines with 12+ years of increasing responsibility. * A proven facilitator at bridging communication between Sales, Finance, Operations and Customer Service. * Experienced in process reengineering from initial process flow mapping; current / future state planning; implementation and lessons learned follow-up. * A problem solver who balances the need for detailed analysis with an understanding that diplomacy and superb communication are critical to success. * An enthusiastic motivator and cross-functional team builder who deeply believes pursuing high employee and customer satisfaction are the truest measure of a company’s success.