Director | Head of Support@ Favor Delivery
Austin, Texas, United States
Gilbert Rios Jr
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美国德克萨斯A&M大学
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FlashIntel GPTGilbert Rios Jr is a contact center expert with 14 years of leadership experience. He has a proven track record of building high-performing teams and delivering support across order fulfillment, payments, issue resolution, sales, and service. Gilbert is skilled in strategic planning, customer relationship management, workforce management, process and tool optimization, and change management. He has worked at companies like Favor Delivery, Dropbox, Facebook, Apple, and Verizon, where he held various leadership roles. Gilbert is based in the United States.
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About
Contact Center expert with 14+ years leadership experience and a proven track record for building fun high-performing teams delivering support across order fulfillment, payments, issue resolution, sales and service. Skilled in Strategic Planning, Customer Relationship Management (CRM), Workforce Management (WFM), Process and Tool Optimization/Innovation for scale, Outsourced, Project and Change Management.
Work Experience
Director, Head Of Support
Director | Head of Support
Consumer Services
Gilbert Rios Jr's Professional Milestones
- Director | Head of Support (2019-08-01~): Streamlined support processes to improve efficiency and support delivery across the organization.
- Global Support Program Management Lead At Dropbox (2018-08-01~2019-08-01): Successfully executed global support programs, optimizing efficiency and enhancing user satisfaction.
Education
Microbiology,
General
2002-2006Skill
Sales
Customer Service
Account Management
Management
Team Leadership
Leadership
Customer Satisfaction
Sales Management
Team Building
Strategic Planning
Cross Functional Team Leadership
Customer Experience
Strategy
Microsoft Office
Customer Relationship Management
Team Motivation
Solution Selling
Direct Sales
Program Management
Team Management
Project Management
Business Process Improvement
Operations Management
Data Analysis
Certification
Colleagues
Julieta Torres
business owner at tiger’s design studio
Gary L.Wigfield Jr.
Owner
Anthony Robledo
founder & ceo of austin guy productions
Almar Proos
Chairman | Management Council Owner
Mart Proos
Chief Executive Officer
Other Named Gilbert Rios Jr
Frequently asked questions
We found 1 Gilbert Rios Jr's email addresses
We found 4 Gilbert Rios Jr's phone numbers
Gilbert Rios Jr's social media include: Linkedin,
Gilbert Rios Jr works for Favor Delivery
Gilbert Rios Jr's role in Favor Delivery is Director | Head of Support
Gilbert Rios Jr works in the industry of Consumer Services
Gilbert Rios Jr's colleagues are Julieta Torres,Gary L.Wigfield Jr.,Anthony Robledo
Gilbert Rios Jr's latest job experience is Director | Head of Support at Favor Delivery
Gilbert Rios Jr's latest education in 美国德克萨斯A&M大学
