Gill Cartwright

Experienced customer focused manager, with over 30 years’ experience. The last 18 years as Customer Resolutions Manager where I have a proven work history and excellent reputation for resolving problems by analyzing customer concerns and issues, working with internal departments and managers I have driven operational improvements, which both streamlined processes and saved costs. I am passionate about data accuracy and its use for continuous improvements to achieve outstanding customer service, and created many reports for department to monitor trends, productivity etc. An articulate and confident communicator with strong people skills who can communicate effectively with all levels within an organisation, from coaching fellow employees to presenting my finding of root causes to senior management. My key skills are • Customer Issue root cause investigation and resolution • Analytical data collection and reporting • Microsoft Office • SAP BI Reporting • Integrity, honesty and dedication