Gilles Scaramiglia

For 25 years, I've been successfully driving direct channels/digital transformation for high-growth and/or international services industry leaders (Insurance, Bank, Telecoms, Consulting). I'm passionate about assembling and leading cross-functional teams to deliver amazing customer experiences and game-changing business capabilities. In a nutshell, I’m a “swiss knife”, an “architect” and a “champion”: • “Swiss knife” – my skills set spans over the entire digital value chain: marketing, sales and service ; strategy, transformation/program management and operations • "Architect" – I’m very strong at approaching problems, articulating solutions, structuring teams & capabilities • "Champion" – I’m (self-) demanding because I want to be proud of what I do ; I hate doing “just ok” things. I'm very resilient when achieving my goals #Transformation, #Digital Marketing, #Customer Experience, #UX, #Service Design, #Customer Service, #Selfcare, #Analytics, #Conversion Rate Optimisation, #Innovation, #Fintechs