Gillian Dudgeon

Unique breadth of experience in senior leadership roles in Banking and Finance having lead teams across customer facing, product management, operational, governance and risk management areas. Sound understanding of the industry with valuable insights on the local and global challenges facing Banks, customers and regulators. Created two-way bridges between teams to drive superior outcomes in both business results and staff engagement. Translated complex information and concepts into simpler business language opening up the opportunity for teams to provide different perspectives resulting in improved outcomes. Change management and project delivery experience through hands on involvement in two key Bank mergers - leadership of Operational and Risk workstreams. Understand importance of knowing the implications on customers and their information,solved complex system issues, managed staff and customers through change and contributed to building and evolving a new culture. Change leadership executed based on architecting solutions and then driving the change through supporting staff, stakeholders and customers. Key strengths • Adaptable and resilient with a professional calm manner • Under pressure able to support teams to perform to their best • Drive results with a pragmatic approach and thrive on problem solving by understanding the implications of actions and ‘joining the dots’. Leadership style is engaging and passionate with a strong belief in individual accountability whilst setting challenging goals with focus on leveraging combined strengths of the team to deliver results.