sr manager provisioning & activation at charter communications@ Charter Communications
Saint Louis, Missouri, United States
Glenda Riley
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FlashIntel GPTGlenda Riley is a Customer-Centric Operational Management Leader with 27.8 years of experience. She has a strong background in call center initiation, managing and developing high-performing staff to meet deadlines in fast-paced environments. Glenda is passionate about delivering exceptional customer service, resolving issues, and providing solutions. She has expertise in sales operations, call center management, talent management, process improvement, strategic planning development, quality assurance and auditing, contract management, risk management, compliance management, project management, and detail-oriented planning follow-through. Glenda has held various positions at Charter Communications, including Director of Sales Operations and Customer Care Advocacy Manager and Quality Manager.
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About
Customer-Centric Operational Management Leader with extensive experience in call center initiation, managing and developing high-performing staff to meet deadlines with efficiency and accuracy in fast-paced environments. Enjoys collaborating with operations to strategize, oversee projects, plan and implement best practices. Passionate about consistently delivering exceptional customer service, resolving issues, and providing solutions, translating complex information into clear, concise messages to all levels. Expertise Includes: - Sales Operations & Call Center Management - Cross-Functional Team Management - Talent Management & Development - Process Improvement - Strategic Planning Development - Quality Assurance & Auditing - Contract Management - Risk Management - Compliance Management - Project Management Known For: - Coaching, mentoring and motivating - Seeing the big picture, developing improvement strategy - Building relationships across all levels - Detail oriented, planning follow-through
...See MoreWork Experience
Customer Care Advocacy Manager
sr manager provisioning & activation at charter communications
Director, Sales Operations, Spectrum Community Solutions
Quality Manager - Telephone
Telecommunications
Glenda Riley's Professional Milestones
- sr manager provisioning & activation at charter communications (2001-07-01~2005-06-01): Implemented a comprehensive provisioning and activation program, enhancing organizational efficiency and maximizing organizational productivity.
- Director, Sales Operations, Spectrum Community Solutions (2017-08-01~2019-03-01): Maximized sales operations and implemented strategic initiatives to drive revenue and maximize community access to spectrum.
Certification
Colleagues
Danette Adams, PMC, Certified SAFe® POPM, and SAFe® PA
Product Owner
Jatin Arora
Technical Product Owner (Salesforce) | Product Management | Solution Architect at TELUS INTERNATIONAL for Charter Communications| MBA Graduate
Adrian Clark
Video Software Delivery Product Owner
James Brouder
Product Owner | Business Analyst | Always seeking to learn | Feel free to reach out!
Anthony Hopkins
cloud infrastructure architecture | automate the world | owner of a2labs io coming soon!
Other Named Glenda Riley
Frequently asked questions
We found 2 Glenda Riley's email addresses
We found 1 Glenda Riley's phone numbers
Glenda Riley's social media include: Linkedin,
Glenda Riley works for Charter Communications
Glenda Riley's role in Charter Communications is sr manager provisioning & activation at charter communications
Glenda Riley works in the industry of Telecommunications
Glenda Riley's colleagues are Danette Adams, PMC, Certified SAFe® POPM, and SAFe® PA,Jatin Arora,Adrian Clark
Glenda Riley's latest job experience is sr manager provisioning & activation at charter communications at Charter Communications
