Glenn Carroll

EXPERIENCED REGIONAL / AREA MANAGER A target-driven professional with extensive experience in delivering strategic plans propelling profitability and business growth. Proven track record in establishing new businesses and implementing effective operations and change management. Recognised and awarded for delivering excellent levels of service. Lead and deliver excellent training and development that guide Team into management positions. Leverage cost-effective processes in budgeting and managing cross-functional activities to exceed targets as well as recognise and develop opportunities in line with organisational goals. Highlights of my experience and skills: - Adept at identifying potential new opportunities & communicating to internal teams while developing service improvements & meeting SLAs. - Overseeing development of teams, establishing work procedures, processes, and assignments to support both company and departmental standards and strategic directives. - Establishing processes to provide consistently high levels of customer service cost-effectively. - Strong track record in identifying challenges and limitations, possessing the adept ability to solve problems strategically. - Delivering performance feedback and coaching leadership while coordinating and facilitating training and development needs to improve team member performances. - Directing operations and teams to meet and exceed KPI’s. - Expert at improving service quality and minimising errors through performance evaluations, effectively identifying and targeting areas of change. - Demonstrating superior organisation, time management, and leadership skills, as well as a talent for communicating with all levels of staff from subordinates to senior executive teams