senior incident manager | senior itsm engineer | global digital services | support services at liberty mutual insurance@ Liberty Mutual Insurance
Buffalo, New York, United States
Gloria Ferrara
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Bryant & Stratton College
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FlashIntel GPTGloria Ferrara is an experienced Incident/Service Delivery Operations Manager with over 20 years of leadership experience. She has built successful teams and has expertise in process improvement, management, technical support, vendor management, and disaster recovery. Gloria is ITIL Foundations Certified and has a strong focus on driving continuous improvement and implementing new technologies. She is passionate about delivering customer service excellence. Gloria has worked in various roles, including Senior Incident Manager, ITSM Engineer, and Operations Technical Support Manager. She is based in the United States.
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About
Incident/Service Delivery Operations Manager: ITIL Foundations Certified with over 20 years of results driven leadership experience. Built successful teams such as Technical Support, Service Desk, Desktop Support, Asset Deployment, Technical Training and Network Operations Center. Keen focus on driving continuous improvement and implementing new technologies. Passionate about delivering customer service excellence.
Work Experience
senior incident manager | senior itsm engineer | global digital services | support services at liberty mutual insurance
Insurance
Gloria Ferrara's Professional Milestones
- It Service Desk Manager (2000-01-01~2005-05-01): Implemented streamlined IT processes and enhanced user experience, resulting in improved efficiency and improved customer satisfaction.
- Operations Technical Support Manager (2012-02-01~2012-11-01): Streamlined system performance and increased efficiency by implementing comprehensive technical support solutions.
Education
Computer Programming,
Associates
Skill
Process Improvement
Management
Technical Support
Vendor Management
Disaster Recovery
Information Technology
Project Management
Software Documentation
Help Desk Support
Business Analysis
Troubleshooting
Call Centers
Itil
Business Process Improvement
Visio
Cisco Technologies
Service Delivery
Active Directory
Team Leadership
Training
Leadership
It Management
Sharepoint
System Administration
Change Management
Account Management
Quality Assurance
Windows Server
It Service Management
Performance Management
It Operations
Operations Management
Help Desk Implementation
Team Management
Customer Satisfaction
Testing
Analysis
Recruiting
Customer Service
Crystal Reports
Certification
Colleagues
Other Named Gloria Ferrara
Frequently asked questions
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We found 2 Gloria Ferrara's phone numbers
Gloria Ferrara's social media include: Linkedin,
Gloria Ferrara works for Liberty Mutual Insurance
Gloria Ferrara's role in Liberty Mutual Insurance is senior incident manager | senior itsm engineer | global digital services | support services at liberty mutual insurance
Gloria Ferrara works in the industry of Insurance
Gloria Ferrara's colleagues are Scott McLean,Sharon McGee,Rachel Hudson, CPCU
Gloria Ferrara's latest job experience is senior incident manager | senior itsm engineer | global digital services | support services at liberty mutual insurance at Liberty Mutual Insurance
Gloria Ferrara's latest education in Bryant & Stratton College
