Gloria Lam, MA

Dynamic product manager recognized for development and execution of complex product plans across industries, and increasing revenue. I've worked with Ford Direct, NASA, Toyota Financial Services, the National Security Archive, Abbott Laboratories, Cummins, as well as major American research libraries. I have demonstrated core strengths in working independently and leading teams in project management, business development, sales training, and product support. My career has focused on delivering the best possible product by strategically managing existing resources, assessing and prioritizing stakeholder feedback, and iterating to lead the market. I am a Certified Product Owner and a Certified Scrum Master, and a former Macmillan Reference editor.Specialties: • Life-cycle product management • Project management• Supporting organizations in transition• Agile (Scrum, Kanban) and Waterfall• Business and functional requirements definition • Strategic market and competitive analysis; user-needs assessment• Survey creation and data analysis • Content evaluation, targeting, and management • Product presentations, Webinars, sales and client training• Contract negotiation and budgeting• Writing, copy-editing, and proofing