Graham Kresfelder

Transforming visions into profitable commercial reality by embracing change and technology to deliver results. Highly self motivated business developer and leader of teams. Experienced BPO business start-up leader, successfully opening 7 country offices pioneering business services and creating the market for a highly profitable and sustainable new business in :- UK, France, Germany, Italy, Poland, South Africa and Australia. Preparations of detailed business plans to cover start-up requirements, and 1-5 year business planning. Investment, P&L, GP and EBITDA forecasting. Development and management of technology,software and support services required for the business. Excellent internal and external quality assurance, auditing and compliance experience covering client SLA requirements and local regulatory and legislation requirements. Extensive NBD experience in Insurance Auto Claims Process Out Sourcing (BPOS) sector throughout Europe developing full Auto Claims Service Cycle delivering world class results. Excellent understanding of call centers, staff training and staff motivation techniques. Dynamic leadership skills, developing senior executives to take over the leadership of business's.