IT Service Desk Manager@ Phoenix Group
United Kingdom
Gregory Elleston
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University of Wolverhampton
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FlashIntel GPTGregory Elleston is an experienced IT Service Desk Manager with 12.8 years of work experience. He is currently working at Phoenix Group as an IT Service Desk Manager, where he helps the team achieve a 75% first time fix rate. Gregory has been awarded the SDI Best Service Desk of the year 2019 and has a 3-star rating and 4-star rating. He has also been part of the SDI best Customer Experience finalists for 2022. Gregory has a strong background in IT services and consulting, with a focus on customer service and IT support.
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About
I am currently an IT Service Desk Manager where I help the team to achieve a 75% first time fix rate. I am part of an IT Service Desk that has been awarded the SDI Best Service Desk of the year 2019 and has a SDI 3 star rating working towards a 4 star rating. I was also part of the SDI best Customer Experience finalists for 2022.
Work Experience
IT Service Desk Manager
Team Lead
Financial Services
Gregory Elleston's Professional Milestones
- IT Service Desk Representative (2018-06-01~2019-11-01): Provided exceptional technical support, resolving technical issues effectively and ensuring a seamless IT experience for customers.
- IT Customer Service Representative (2018-06-01~2018-06-01): Provided exceptional technical support, resolving customer issues promptly and maintaining high customer satisfaction.
Education
History
2010-2014Certification
Colleagues
Alex Davidson
digital specialist who has successfully implemented complex technology and organisational change extensive experience as a product owner business analyst planner and design sprint facilitator
Stewart Aitken
product owner | head of service | enterprise architecture | @ phoenix group | togaf® certified
Molvia Maddox
business transformation specialist curious about the possible always questioning why? interested in curating information sources developing tech for good founder and freelancer author busy living with purpose
Alexis Hay
product owner at phoenix group
Francesca Kellett
digital product owner at phoenix group
Other Named Gregory Elleston
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Gregory Elleston's social media include: Linkedin,
Gregory Elleston works for Phoenix Group
Gregory Elleston's role in Phoenix Group is IT Service Desk Manager
Gregory Elleston works in the industry of Financial Services
Gregory Elleston's colleagues are Alex Davidson,Stewart Aitken,Molvia Maddox
Gregory Elleston's latest job experience is IT Service Desk Manager at Phoenix Group
Gregory Elleston's latest education in University of Wolverhampton
