Gregory Gold

A university graduate in Forensic computing and an eager 2nd line engineer with a broad range of IT experience and a robust understanding of IT Infrastructure and environments. Confidently delivering support solutions of incidents and queries, of all levels of users within SLA turnaround time. Eager to broaden my knowledge and assist others in the process as a good team helps everyone achieve their goals. ● 6 years of IT experience in various environments. ● Experience supporting hardware and software infrastructures in education and health services. ● 4.5 years of MSP experience. ● Experience creating and maintaining domain-based infrastructures. ● Worked with SharePoint maintaining and developing their Cerner website/knowledgebase. ● 1st and 2nd line support experience in current and recent roles. Skills ● Active Directory Users and Computers ● DNS and DHCP ● DFS ● Windows Server 2008 R2 – 2012 R2 ● Windows XP-10 ● Virtualization including Microsoft Hyper-V ● Microsoft Teams ● Microsoft Exchange 2010 and 2013 ● Software and Hardware Troubleshooting ● On-Site and Remote Support ● Incident and Call Log Management ● Exposure to PowerShell ● Exposure to C# ● Autotask CRM ● Centrastage (Datto) ● Altaro Backup ● O365 Administrator ● Azure exposure ● Exposure to SharePoint ● Exposure to Linux and Unix systems ● VoIP Telephony ● Naverisk ● TeamViewer