Greguy Valbuena Chinchilla

Bilingual Senior Executive (English - Spanish), Systems Engineer, IT Project Management Professional, and specialized in Business Administration, with more than 18 years of experience in IT and Services Industries, performing strong leadership in Customer Success, Customer Experience, Technology Adoption Programs, Service Delivery, Pre and Post Sales and Operations, all for multinational companies. Proven efficiency in channel management, contract administration, and implementation of loyalty programs. Focused on renewals, cost reduction, sales growth, and customer experience satisfaction. An exceptional interpersonal communicator who effectively interacts with clients and all levels of management. Decisive, energetic, ability to work as a team member as well as a leader, and outstanding work ethic facilitating discussions and negotiations with stakeholders. Willing to travel extensively. AREAS OF EXPERTISE • Customer Success Team Lead • Customer Experience (CX) • Change Management • Project methodologies (PMP®| Scrum | Agile | PMO) • Project tracking/reporting • Project Risk & Scope • Business Assessment • Cross-functional team building and leadership • Negotiation and communication • Coaching /Mentoring