Gurwinder Singh

• Highly passionate, motivated and enthusiast ICT Program Manager with 10+ years of strong experience gained while working on various different domains like Enterprise Mobility Management, ICT Security, HR, logistics and Infrastructure.• Worked as a Program Manager/Project Manager, and lead Business analyst both in Australian Public Service (APS) and private sector. Key roles were to gather and store information, with efficient in handling of responsibility of analysing and documenting business requirement. I have assisted senior business analyst in planning, designing, and programming, testing and implementing the projects.• Experience of working in Infrastructure deployment in Banking Sector. • Certified Prince2® professional and have managed small to medium sub-projects.• Worked at senior levels, responsible for conducting UAT before migration and documenting results and presenting it to senior executives for go/no go decision at various CSP sites for migration.• Preparation of Technical Specification from Functional Specifications.• Facilitated Workshops/sessions and Swim Lane Business Process Mapping to gather requirements and formal documentation templates to define ‘As Is’ and ‘To Be’ Business Processes and carrying out fit/gap analysis.• Certified ITIL® professional with good understanding of ITIL framework and worked on HP SM9 for incident management system.• Exposure to agile environment and UML.• Experience in implementing ERP SAP and worked as SAP consultant.• Exposure to SAP Data Dictionary: Creation & Maintenance of Tables, Structures & Views, and other dictionary objects.• Has knowledge of Custom Enhancements and Performance issues.• Process knowledge of SAP R/3 version ECC 6.0, 4.7 EE and have knowledge in SD, MM, FI/CO and PM/PS module.• Flexible, ability to deal with ambiguity, and a demonstrated desire for continuous personal growth.• Proficiency in software engineering process models and standards.• Having strong stakeholder management skills.