Gustaf Cronquist

Customer Service Manager with 18 years experience in various customer operations organizations, both in-house and outsourced operations, including more than 15 years in managerial position with staff and budgetary responsibilities. Accustomed to be part of the management and the procurement of customer service, telemarketing services, and recruitment. Since 2010, I am one of about 600 in the world to be certified as COPC VMO Coordinator. COPC is an internationally set standards for customer service in terms of how to measure and monitor customer service units. Top 3 customer service in Swedens biggest competition in Customer service (2012) SBM Försäkring (part of mysafety Group) and with AMF Pension (2016) Specialties: Customer Service Management Change management Customer Relations Management Retention, inbound sales and Anti churn Processes Logistics and fulfillment services Outsourced business Telemarketing Procurement of Customer services, telemarketing, print, logistics and other outsources services COPC VMO Registered Coordinator (www.copc.com) Call center customer service outsourcing renewal customer base management kundservice antichurn försäljning projektledare outsourcing kundservicechef kundtjänstchef COO CRM customer service manager director customer operations manager director