Solutions Engineering Leader | Conversational AI Expert | Customer Experience Strategy And Operations@ Uniphore
Palo Alto, California, United States
Hai Vo
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Keller Graduate School of Management of DeVry University
Real-Time AI Research
FlashIntel GPT
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FlashIntel GPTHai Vo is a highly experienced customer service professional with over 20 years of expertise in contact center infrastructure and customer experience transformation. Currently, Hai Vo serves as the Vice President of Sales Engineering at Uniphore, where she specializes in developing strategies and roadmaps related to contact center infrastructure and customer experience transformation. With a strong background in omni-channel/multi-channel engagement platforms, workforce engagement platforms, speech recognition, and analytics platforms, Hai Vo is skilled in driving business outcomes that drive human engagement and service differentiation. She has held various leadership positions in reputable companies such as Presidio, Dimension Data, Nexus, and GE.
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About
Hai Vo is the Vice President of Sales Engineering at Uniphore. An experienced customer service professional, Hai has over 20 years of experience advising clients on developing strategies and roadmaps related to contact center infrastructure and customer experience transformation through the use of technology to enable business outcomes that drive human engagement and service differentiation.My skills and specialties include: core contact center platforms, omni-channel/multi-channel engagement platforms, workforce engagement platforms, speech recognition and analytics platforms, and voice of the customer and business analytics platforms.
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Solutions Engineering Leader | Conversational AI Expert | Customer Experience Strategy And Operations
Vice President - Worldwide Sales Engineering
Software Development
Hai Vo's Professional Milestones
- Systems Engineering Manager - Customer Interaction Solutions (2005-01-01~2013-12-01): Enhanced customer experience through seamless integration and leveraging new tools for enhanced performance and satisfaction.
- Practice Manager - Consulting Services And Contact Center (2014-01-01~2014-10-01): Streamlined operations resulting in increased efficiency and revenue growth for consulting services and contact center.
Education
Skill
Voip
Cisco Technologies
Unified Communications
Managed Services
Cti
Cisco Call Manager
Contact Centers
Network Architecture
Saas
Ivr
Ip
Professional Services
Telecommunications
Telephony
Ccna
Sip
Pre Sales
Icm
Operating Systems
Network Design
Avaya
Cisco Systems Products
Ipcc
Acd
H.323
Certification
Colleagues
Robin Dautricourt
General Manager | Senior Director Product Management | Former
Annie Shea Weckesser
Chief Marketing Officer
Stephanie Garcia
Chief People Officer
Balaji Raghavan
Chief Technology Officer
Umesh Sachdev
Chief Executive Officer | Co-Founder | AI & Tech Visionary | Global AI Thought Leader | Serial Inventor | CX EQ Innovator
Frequently asked questions
We found 5 Hai Vo's email addresses
We found 1 Hai Vo's phone numbers
Hai Vo works for Uniphore
Hai Vo's role in Uniphore is Solutions Engineering Leader | Conversational AI Expert | Customer Experience Strategy And Operations
Hai Vo works in the industry of Software Development
Hai Vo's colleagues are Robin Dautricourt,Annie Shea Weckesser,Stephanie Garcia
Hai Vo's latest job experience is Solutions Engineering Leader | Conversational AI Expert | Customer Experience Strategy And Operations at Uniphore
Hai Vo's latest education in Keller Graduate School of Management of DeVry University
