Manager - Contact Centre@ RAKBANK
United Arab Emirates
Haitham Hashish
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Helwan University Cairo
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FlashIntel GPTHaitham Hashish is a highly experienced Customer Service Expert with over 14 years of experience. He is highly regarded for improving team performance on customer service metrics and SLA delivery. Haitham is skilled in motivating teams and coaching underperforming individuals. He is proactive, energetic, and a master troubleshooter, focusing on developing and implementing process improvements to drive company growth and technical innovation. Haitham has excellent interpersonal and communication skills, a strong work ethic, and the ability to effectively take decisions based on data-driven analytics. He has worked at RAKBANK in the United Arab Emirates and Vodafone in the United Kingdom.
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About
Talented Customer Service Expert with over 14 years of experience, highly regarded for improving team performance on customer service metrics and SLA delivery. Able to motivate teams and coach underperforming individuals into management potential. Proactive, energetic and a master troubleshooter with a sharp focus on developing and implementing process improvements to drive company growth and technical innovation meeting CX. Excellent interpersonal and communication skills, a strong work ethic and the ability to effectively take decisions based on data-driven analytics with efficient results.
...See MoreWork Experience
Manager - Contact Centre
Contact Centre Expert | Strategic Leader
Assistant Team Leader | Contact Centre
Contact Centre Representative
Banking
Haitham Hashish's Professional Milestones
- Contact Centre Expert | Strategic Leader (2013-03-01~2022-02-01): Developed and executed strategic communication initiatives to drive customer satisfaction, loyalty, and retention.
- Customer Service Representative (2008-01-01~2008-06-01): Consistently exceeded customer expectations by establishing strong relationships and delivering exceptional service.
Education
Hotel Management,
Bachelors
2002-2006Skill
Leadership
Customer Experience
Team Building
Banking
Human Resources
Credit Cards
Sales
Customer Retention
Complaint Management
Cross Selling
Sales Operations
Customer Satisfaction
Relationship Management
Negotiation
Team Management
Team Leadership
Process Improvement
Commercial Banking
Core Banking
Islamic Finance
Sales Management
Wealth Management
Performance Management
Contact Centers
Risk Management
Credit
Training
Time Management
Employee Training
Customer Service
Operational Risk
Business Process Improvement
Teamwork
Management
Coaching
Credit Analysis
Private Banking
Retail Banking
Mis
Call Centers
Service Delivery
Loans
Recruiting
Crm
Internet Banking
Certification
Colleagues
Gary Koeb
Brand Cheerleader Executive | President & L Owner | Chief Marketing Officer | Chief Growth Officer
Olasupo Ogunsanya
Product Owner | Product Manager | Digital Transformation | Agile Product Delivery | Digital Ecosystem | Lean 6'S Black Belt | Ches Champion
Amit Goyal
deputy head of technology rakinsurance | it service delivery | certified safe product owner product manager
Aleksandra Krajewska
strategy head | economist | qualified non-executive director ned | specialist in financial services economics digital transformation esg middle east | president & founder of the polish businesswomen network
Viktoria Kuzmicheva
Product Owner
Other Named Haitham Hashish
Frequently asked questions
We found 1 Haitham Hashish's email addresses
Haitham Hashish's social media include: Linkedin,
Haitham Hashish works for RAKBANK
Haitham Hashish's role in RAKBANK is Manager - Contact Centre
Haitham Hashish works in the industry of Banking
Haitham Hashish's colleagues are Gary Koeb,Olasupo Ogunsanya,Amit Goyal
Haitham Hashish's latest job experience is Manager - Contact Centre at RAKBANK
Haitham Hashish's latest education in Helwan University Cairo
