Haley Burns
product at ridecell@ Ridecell
San Francisco, California, United States
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Haley Burns is a highly experienced Product Manager with 13.8 years of work experience. She possesses a diverse skill set including marketing, customer service, strategic planning, leadership, and recruiting. Based in San Francisco, California, Haley focuses on technology, business, design, and customer service. She has a strong background in solving operational issues and creating cohesive transportation experiences for people in cities worldwide. Haley's career highlights include relocation to Munich, coordinating a company's flagship app, and building business account management processes. She is known for her ability to make a difference globally and her ability to build products align with the needs of customers and industry needs.
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Emails and Phone Numbers

@wedriveu.com
@ridecell.com
@gmail.com
@gmail.com
@ridecell.com
+1 415429****
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About

As a Product Manager, I straddle the areas of technology, business, design, and customer service. I use technology to solve operational issues and create and optimize the way people move. The mobility industry is moving towards autonomous, subscription-based vehicle usage, creating connected and cohesive transportation experiences for people in cities across the world. In my career I help solve some of the hardest problems in mobility. Starting in operational sales, I moved quickly to solving operational problems with hands-on, strategic organization of people and processes. My career then moved rapidly to transport tech, then jumped right into product management, because of my drive to get to the level where I can really make a difference globally. I understand operations and software, but I also understand customer pain points. I have experience in what it takes to operate transportation systems and what problems plague operators and users of these systems. This gives me a unique and valuable perspective as a Product Manager. Now I have the knowledge and experience to make an impact and get products built. I’m helping to build products that align with the needs of our customers and the needs of the industry. Some career highlights include: ✔ Relocation to Munich to help build up our European team and support our European customers ✔Acting Launch Manager for an international launch, our largest launch as a company ✔ Coordination of deployment of our company’s flagship app ✔ Creating and building from scratch the Business Account Management processes for B2B and B2C services In collaboration with developers and customers, I work to build products and features that solve relevant problems and have the highest business value possible. I welcome connections on LinkedIn.

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Work Experience

514 Bryant Street, San Francisco, California, 94107, US

Software Development

226
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Haley Burns's Professional Milestones

  • Creative Services Manager ► Advertising Campaigns / Client Proposal Writing And Pricing (2010-01-01~2015-11-01): Successfully executed complex contract negotiations to establish a strong and competitive brand presence in advertising campaigns and client proposal writing.
  • Customer Experience Manager ► Procedure Development / Business Analysis And Strategic Planning (2015-11-01~2016-11-01): Optimized customer experience by analyzing processes and optimizing business analysis and developing effective strategies.
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Education

Chapman University
Chapman University2008
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