customer support manager at novoed@ NovoEd
Fort Lauderdale, Florida, United States
Hanna Hollins
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The University of New Mexico
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FlashIntel GPT
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FlashIntel GPTHanna Hollins is a highly experienced professional with 9.2 years of work experience. She possesses a diverse skill set including customer service management, organizational development, educational leadership, communication, and data entry. Based in Fort Lauderdale, Florida, Hanna is passionate about providing technical support to clients at a Tier 1 level, solving 95% of issues without transferring to Tier 2 support. She is known for her exceptional onboarding experience, guiding clients to set up and understand the software for better workflow, and troubleshooting escalations. Hanna is dedicated to ensuring customer satisfaction and service level agreements.
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About
My name is Hanna and I love to help. Period.Providing in-depth technical support to clients at a Tier 1 level, solving 95% of issues without transferring to Tier 2 support and maintaining a 98% CSAT rating.💥Support is about creating a relationship with your client, not just solving their problems. 💥Building trust to solve and grow their experience for a desired outcome.💥A client is able to worry less with the right guidance in any situation. The first key step in support is an exceptional onboarding experience. Guiding clients to set up and thoroughly understand the software for a better workflow. From there, creating a relationship with the client to provide an exceptional one on one experience. Troubleshooting escalations by gathering information that will help resolve issues. Support always tracks and improves KPIs, customer satisfaction, and service level agreements.
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customer support manager at novoed
E-Learning Providers
Hanna Hollins's Professional Milestones
- Front Desk Representative (2017-12-01~2018-08-01): Transforming the room into a pleasant and welcoming environment, ensuring a positive and productive experience for guests.
- Educational Assistant (2014-09-01~2017-05-01): Assisted in creating a captivating and engaging educational experience for students.
Education
Liberal Arts And Sciences/liberal Studies
2015-2018Skill
Customer Service Management
Organizational Development
Educational Leadership
Communication
Data Entry
Writing
Microsoft Office
Microsoft Powerpoint
Microsoft Outlook
Microsoft Word
Microsoft Excel
Public Speaking
Gamification
Customer Relationship Management
Academic Development
Customer Service
Employee Training
Administrative Assistance
Design
Certification
Colleagues
Paula S.
Vice President Of Enterprise Solutions | Online Social Collaboration Learning Platform
Bob Cronin
Vice President Strategic Sales
Farnaz Ronaghi
Co-Founder | Chief Technology Officer
Michael Straus
Vice President Of Product Management
Daniel F.
Vice President Of Engineering
Other Named Hanna Hollins
Frequently asked questions
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We found 1 Hanna Hollins's phone numbers
Hanna Hollins's social media include: Linkedin,
Hanna Hollins works for NovoEd
Hanna Hollins's role in NovoEd is customer support manager at novoed
Hanna Hollins works in the industry of E-Learning Providers
Hanna Hollins's colleagues are Paula S.,Bob Cronin,Farnaz Ronaghi
Hanna Hollins's latest job experience is customer support manager at novoed at NovoEd
Hanna Hollins's latest education in The University of New Mexico
