Hanna May Hooff
Workforce Planner@ Booking.com
Heerhugowaard, North Holland, Netherlands
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Hanna May Hooff is a Service Delivery and Workforce Analyst/Planner for Booking.com with 16.5 years of experience. She has expertise in service delivery, technical support, system deployment, IT service management, SLA, vendor management, incident management, SDLC, workforce management, and Microsoft Office. Hanna has worked at Booking.com in Amsterdam, Netherlands as a Workforce Planner and at Infosys BPM in Bengaluru, India as a Workforce Specialist. She also has experience as a Level 2 Technical Support Specialist at eTelecare Global Solutions in Scottsdale, Arizona. Hanna is based in Heerhugowaard, Netherlands.
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Emails and Phone Numbers

@yahoo.com
@booking.com
@booking.com
+31 207125****
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About

- Service Delivery and Workforce Analyst/Planner for Booking.com - Microsoft Certified Professional - A part time Thesis Defense Panelist at University of the East, Philippines

Work Experience

Herengracht 597, Amsterdam, Netherlands, 1017 CE, NL

Software Development

15816
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Hanna May Hooff's Professional Milestones

  • Workforce Specialist - Mis (2008-12-01~2014-10-01): Streamlined employee recruitment process, resulting in increased efficiency and higher quality of candidate performance.
  • Workforce Planner (2015-01-01~2018-12-01): Developed and implemented comprehensive workforce plans to enhance growth and improve overall employee quality.
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Education

University of the East
University of the East