Hasanul Hoque Chowdhury

Total year Of Experience: 8.00+ Years I have been working in Customer Service ( CS) Department as an “ Assistant Supervisor” at Bureau Veritas Consumer product service (CTG) LTD since Nov 2014. Now leading this position as a team lead of “Pretesting Team“ (Customer Service , Login, Test Assignment & Big Cut (samples distribution to lab) department. Research and develop strategic plans which identify the customer dissatisfaction point & take initiative to recover it. Specially work with customer feedback & technical quires as well as Communicate with client to solve the critical technical issue. Visit in existing customer /vendor factories when needed to solve any types of testing related query. I have enriched my knowledge about ISO: 17025 & Keep record of customer feedback as per ISO :17025. Working with our Dhaka lab as a REPRESNTATIVE OF CTG Location as well as Serving myself as One-point contact of Chittagong vendor (all nominated & local client). Also I have enriched my knowledge in the field of below Client communication as well as tele marketing. Before that worked as an Executive – In-charge in “Credit Control Department” at “SHORE TO SHORE (BD) LTD” for 3.8 years. I believe that my total 8.00 years of working experience in related fields will fulfill your job requirements. I hope that working in a reputed organization like your one will provide me excellent opportunity for my career growth. I am confident that if provided the opportunity to serve your organization, I will prove myself to be a vital asset for your company through my experience, dedication, sincerity and highest level of professionalism.