Havalah Lee

I have spent the past 16 years working in various positions of customer service, mainly retail, calling centers, and in hospitality. During that time, I have spent countless hours interacting with thousands of different people, addressing their many questions and concerns, helping them find answers to their issues, providing them with resources, and building relationships with customers as I continued to work with them. I have learned many different skills over the course of this time, including multi-tasking, communication, and how to use critical thinking and my own consumer knowledge to help my customers achieve the highest satisfaction. I have also learned how to effectively manage my time, how to be resourceful, and how to maintain a friendly and polite attitude no matter what kind of people I deal with daily. In customer service, I have learned, you deal with all different kinds of people, from all different walks of life, with different needs, challenges, attitudes, etc. It is very important to me to be kind to all people, no matter their beliefs, attitudes, or personalities, especially when at work. Over the years, I have learned this valuable skill, as some people are not able to stay calm when faced with an abrasive personality, attitude, etc. What I like most about customer service are the relationships I have built with customers, getting to know them, and helping them satisfy their needs. I love interacting with the public and learning new things.