Call Centre Operative@ Optimax Eye Specialist
Peterborough, United Kingdom
Heather Carter
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FlashIntel GPTHeather Carter is a highly experienced professional with 22.2 years of work experience in various roles within the insurance industry. She has a strong background in customer experience, general insurance, management, team management, and call centers. Based in Peterborough, United Kingdom, Heather is responsible for managing a team of 9 people who work alongside the Fraud and Controls team to identify and validate potentially fraudulent insurance policies. Her responsibilities include conducting 1-2-1s, coaching and training, managing performance, and supporting individuals. Heather has a proven track record in managing multiple service levels, creating monthly MI reports, and continuously improving processes.
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I am responsible for the management of a team of 9 people who work alongside the Fraud and Controls team to identify, and attempt to validate, potentially fraudulent insurance policies. My responsibilities include conducting 1-2-1s, coaching and training, managing the performance and supporting the development of individuals, managing multiple service levels, the creation of monthly MI reports, and the continuous assessment and improvement of processes. My early career started in the call centre at BGL working in customer services. Since then I have continued to work in a number of roles within the company, including satisfaction surveyor, post claims advisor, product operations advisor and, more recently, as a founding member of the Operational Fraud team.
...See MoreWork Experience
Call Centre Operative
Hospitals and Health Care
Heather Carter's Professional Milestones
- Product Operations Advisor (2005-11-01~2013-02-01): Optimizing customer communication and troubleshooting processes, leaving a lasting impression on all team members.
- Operational Fraud Team Leader (2014-03-01~2015-12-01): Implementing robust fraud mitigation strategies, reducing risks and ensuring proactive compensation for key stakeholders.
Education
History,
Bachelors,
Bachelor Of Arts
2004-2010Skill
Customer Experience
General Insurance
Management
Team Management
Call Centers
Customer Service
Insurance
Analysis
Fraud
Delegation
Financial Services
Performance Management
Certification
Colleagues
Other Named Heather Carter
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Heather Carter works for Optimax Eye Specialist
Heather Carter's role in Optimax Eye Specialist is Call Centre Operative
Heather Carter works in the industry of Hospitals and Health Care
Heather Carter's colleagues are Sandy Tsy,Sandy Tan,Angela Choo
Heather Carter's latest job experience is Call Centre Operative at Optimax Eye Specialist
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