Heather Gonzales, CSPO
Towson University
Tell me more about Heather Gonzales, CSPO?
Heather Gonzales, CSPO is an experienced professional with 18.3 years of work experience. She possesses a wide range of skills including project management, process improvement, and operations management. Heather has worked in various roles such as Operations, Project Manager, Talent Development Specialist, and Customer Service Team Leader. She has also worked at Target as a Guest Service Supervisor, District Team Trainer, and Cashier. Heather is known for her expertise in customer service, time management, and executing tasks effectively. She is based in the United States.
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Emails and Phone Numbers
About
Specialties: Guest Service, Time Management, Managing Talent, Managing Execution, Demonstrating Accountability, Communicating Effectively, Training & Development, Problem Complaint Resolution
Work Experience
Operations | Project Manager | Agile Product Owner
Talent Development Specialist
Customer Service Team Leader And Trainer
Facilities Services
Heather Gonzales, CSPO's Professional Milestones
- Operations | Project Manager | Agile Product Owner (2018-02-01~): Successfully streamlined project processes, improving efficiency and effectiveness through strategic planning and effective project management.
- Guest Service Supervisor | District Team Trainer (2007-11-01~2012-03-01): Implementing comprehensive training programs to enhance guest service training and enhance team productivity.
Education
Business Administration,
Management,
Bachelors,
Bachelor Of Science
2006-2010Skill
Project Management
Process Improvement
Operations Management
Retail
Crm
Account Management
Call Centers
Performance Management
Social Networking
Analysis
Customer Retention
Inventory Management
Hiring
Retail Industry
Database Administration
Customer Relationship Management
Business Development
Agile Methodologies
Technical Writing
Microsoft Office
Microsoft Excel
Pos
Microsoft Office 2007
Peoplesoft
Siebel
Sharepoint
Management
Team Building
Team Leadership
Coaching
Talent Management
Interviews
Employee Training
Employee Relations
Negotiation
Leadership Development
Training And Development
Supervisory Experience
Conducting Interviews
Customer Service
Customer Satisfaction
Time Management
Merchandising
Community Service
Execution Management
Staff Scheduling
Performance Reviews
Pda
Articulate Storyline
Dependable Team Player
Product Management
Knowledge Management
Business Process Improvement
Change Management
Technical Documentation
Slack
Problem Solving
Presentation Skills
Decision Making
Skilled Multi Tasker
Cross Functional Team Leadership
Organization Skills
Customer Support
Process Implementation
Daily Operations Management
Process Analysis
Training
Leadership
Certification
Colleagues
Ken Perdue, MBA
vice president of operations and business development | sr consultant | business process and contact center outsourcing
Craig Macnair
Chief Financial Officer
Jim Reavey
President | Chief Executive Officer
Meredith Bright
owner of i2 k9 services
Jim McCarthy
chief technology & supply chain officer at vixxo
Other Named Heather Gonzales, CSPO
Frequently asked questions
We found 4 Heather Gonzales, CSPO's email addresses
We found 2 Heather Gonzales, CSPO's phone numbers
Heather Gonzales, CSPO's social media include: Linkedin,
Heather Gonzales, CSPO works for Vixxo
Heather Gonzales, CSPO's role in Vixxo is Operations | Project Manager | Agile Product Owner
Heather Gonzales, CSPO works in the industry of Facilities Services
Heather Gonzales, CSPO's colleagues are Ken Perdue, MBA,Craig Macnair,Jim Reavey
Heather Gonzales, CSPO's latest job experience is Operations | Project Manager | Agile Product Owner at Vixxo
Heather Gonzales, CSPO's latest education in Towson University