Heather Hafner
University of Wisconsin-Stevens Point
Tell me more about Heather Hafner?
Heather Hafner is a highly experienced professional with 19.3 years of work experience. She possesses a wide range of skills including business analysis, process improvement, and quality assurance. Based in the United States, Heather has a strong background in consulting and analytical work, leading teams of project managers, account and customer success managers, and business analysts. She excels in multitasking and has solid training and leadership abilities. Heather's passion lies in working independently and as part of a team, and she enjoys spending time with her family and spending time with her family.
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About
I am comfortable with being uncomfortable. Work projects don’t always go as expected. That’s why I’ve learned to channel my natural curiosity into figuring things out—especially when it’s a little bit uncomfortable. Drawing on more than 12 years of consulting/analyst experience, I lead a team of project managers, account & customer success managers, business analysts and production support staff who interact with our customers. To do this, I lean into my analytical skills, strong ability to multi-task and solid training and leadership skills. This is the sweet spot for me: as the strategic point of contact for all clients at AbsenceSoft, I thrive working both independently and as a team. Away from AbsenceSoft you'll find me outdoors. I love spending time with my family exploring the mountains of Colorado, whether that's hiking a 14er, trail running, or relaxing on a mountain lake with a good book and my paddle board. My personal motto? “Work hard. Play hard.” Let’s go!
...See MoreWork Experience
Customer Relationships | Driving Success And Growth | Delivering Unexceptional Customer Value
Manager | Customer Success
Software Development
Heather Hafner's Professional Milestones
- Quality Assurance Representative (2004-08-01~2006-06-01): Implementing robust quality control measures to enhance product excellence and customer satisfaction.
- Manager | Customer Success (2020-05-01~2022-11-01): Developed and implemented strategies to enhance customer satisfaction and loyalty.
Education
Psychology
915148800-1041379200Skill
Business Analysis
Visio
Process Improvement
Quality Assurance
Sharepoint
Sql
Software Documentation
Access
Databases
Leadership
Sdlc
Microsoft Office
Xml
Microsoft Sql Server
Crystal Reports
Business Process Improvement
Training
Microsoft Excel
Data Analysis
Project Management
Consulting
Microsoft Word
Powerpoint
Sql Server Management Studio
Fmla
Leave Of Absence Administration
Salesforce.com
Certification
Colleagues
Other Named Heather Hafner
Frequently asked questions
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Heather Hafner works for Iterable
Heather Hafner's role in Iterable is Customer Relationships | Driving Success And Growth | Delivering Unexceptional Customer Value
Heather Hafner works in the industry of Software Development
Heather Hafner's colleagues are Jeffrey Samuels,Adriana Gil Miner,Bobby Jaffari
Heather Hafner's latest job experience is Customer Relationships | Driving Success And Growth | Delivering Unexceptional Customer Value at Iterable
Heather Hafner's latest education in University of Wisconsin-Stevens Point