Heather Hafner
Customer Relationships | Driving Success And Growth | Delivering Unexceptional Customer Value@ Iterable
Thornton, Colorado, United States
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Heather Hafner is a highly experienced professional with 19.3 years of work experience. She possesses a wide range of skills including business analysis, process improvement, and quality assurance. Based in the United States, Heather has a strong background in consulting and analytical work, leading teams of project managers, account and customer success managers, and business analysts. She excels in multitasking and has solid training and leadership abilities. Heather's passion lies in working independently and as part of a team, and she enjoys spending time with her family and spending time with her family.
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Research Details
Skills & Insights
Colleagues

Emails and Phone Numbers

@iterable.com
@iterable.com
@gmail.com
@absencesoft.com
@gmail.com
@absencesoft.com
+1 415723****
+1 720987****
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About

I am comfortable with being uncomfortable. Work projects don’t always go as expected. That’s why I’ve learned to channel my natural curiosity into figuring things out—especially when it’s a little bit uncomfortable. Drawing on more than 12 years of consulting/analyst experience, I lead a team of project managers, account & customer success managers, business analysts and production support staff who interact with our customers. To do this, I lean into my analytical skills, strong ability to multi-task and solid training and leadership skills. This is the sweet spot for me: as the strategic point of contact for all clients at AbsenceSoft, I thrive working both independently and as a team. Away from AbsenceSoft you'll find me outdoors. I love spending time with my family exploring the mountains of Colorado, whether that's hiking a 14er, trail running, or relaxing on a mountain lake with a good book and my paddle board. My personal motto? “Work hard. Play hard.” Let’s go!

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Work Experience

201 Spear St, San Francisco, California, 94105, US

Software Development

760
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Heather Hafner's Professional Milestones

  • Quality Assurance Representative (2004-08-01~2006-06-01): Implementing robust quality control measures to enhance product excellence and customer satisfaction.
  • Manager | Customer Success (2020-05-01~2022-11-01): Developed and implemented strategies to enhance customer satisfaction and loyalty.
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Education

University of Wisconsin-Stevens Point
University of Wisconsin-Stevens Point

Psychology

915148800-1041379200